Privacy Policy for Scalora Product AI Suite (Shopify App)

Last updated: April 12, 2026

Scalora Product AI Suite ("we", "our", or "us") provides AI-powered product content and image generation tools for Shopify merchants.

This Privacy Policy applies only to the Scalora Product AI Suite Shopify app and does not apply to other Scalora websites, services, or offerings.

By installing or using the app, you agree to this Privacy Policy.

1. Who we are

App name: Scalora Product AI Suite
Support email: scalora.socialmedia.agency@gmail.com
Support phone: +961 81 106 116

2. Information we collect

We may collect and process the following data:

• Store account information, such as Shopify shop domain and shop identifiers.
• App configuration data, such as business profile settings (tone, audience, keywords, language, words to avoid, example copy).
• Product data sent through the app, such as product titles, descriptions, SEO fields, media references, and related metadata.
• Generated output data, such as AI-generated product descriptions, SEO text, and generated images.
• Usage and operational data, such as request timestamps, job status, usage counts, and error logs.
• Billing request data submitted by merchants, such as selected plan, contact name, phone number, email, payment method, payment reference, notes, and payment proof image where provided.

3. How we use information

We use collected data to:

• Provide and operate app features.
• Generate and update product descriptions, SEO content, and images.
• Save presets and business profile settings.
• Track usage limits and subscription-related functionality.
• Provide customer support and troubleshoot technical issues.
• Maintain platform security, prevent abuse, and improve app reliability.

4. Data sources

We receive data from:

• Merchants and app users directly.
• Shopify APIs and store resources authorized by the merchant.
• App-generated processing outputs.

5. Third-party services and processors

We use third-party providers to operate the app, including:

• Shopify (app platform and APIs)
• OpenAI (AI text and image generation)
• Railway (hosting/infrastructure)
• PostgreSQL database services (data storage)

These providers process data only as needed to provide app functionality.

6. Data sharing

We do not sell merchant or customer personal data.

We may share data only:

• With service providers/subprocessors that help us operate the app.
• To comply with legal obligations, lawful requests, or enforce our terms.
• To protect rights, safety, and security of merchants, users, and our services.

7. Data retention

We retain data only as long as necessary for business and legal purposes, including service operation, support, billing records, and security.

Retention periods may vary by data type. We may delete or anonymize data when it is no longer needed.

8. Security

We use reasonable technical and organizational safeguards to protect data, including controlled access and secure data handling practices.
No method of transmission or storage is 100% secure.

9. Merchant rights and choices

Depending on your location, you may have rights to request access, correction, or deletion of your data.

To make a request, contact: scalora.socialmedia.agency@gmail.com

We will review and respond within a reasonable timeframe, consistent with applicable law.

10. International processing

Data may be processed in countries where we or our providers operate.
By using the app, you understand data may be transferred and processed outside your country.

11. Children

This app is not directed to children.

12. Changes to this policy

We may update this Privacy Policy from time to time.
Material changes will be reflected by updating the "Last updated" date above.

13. Contact

For privacy questions or requests:

Email: scalora.socialmedia.agency@gmail.com
Phone: +961 81 106 116